FAQs

FAQs

Frequently Asked Questions

Discover our commitment to providing exceptional healthcare by familiarising yourself with our clinic policies. From appointment scheduling to patient confidentiality, we adhere to rigorous standards to ensure a safe, respectful, and efficient healthcare experience for all. Your well-being is our priority, and these policies reflect our dedication to delivering quality care with compassion and professionalism.

Bulk Billings

Bulk billed appointments are available for eligible patients and certain appointment types. Click here for more information.

If you have been referred for testing you will receive an sms message when these results have been reviewed by the requesting GP. This message will instruct you as to what action the doctor has recommended for example to make an urgent appointment

MyPractice: This app is available on the Apple and Google Play stores. After confirming your mobile number as the same listed on file this app allows you to access any results, referrals or e-scripts on your file after your GP has discussed them with you.

Both your time and the healthcare providers time is very valuableand as such in order to make the most of your appointments here are some tips:

  • Book the right appointment type. Do you have multiple issues you need to discuss and need a long consult? Do you need a mental health care plan? Do you also need to see the nurse or require the use of the treatment room? There are many different appointment types available and if you are not sure which is required please speak with one of our reception staff for more information.
  • Have your forms/documents ready. If you are new patient with significant medical history, please have your records transferred or available prior to your first appointment. If you require a specific form completed such as NDIS or superannuation forms, please have these ready with as much prefilled information as possible prior to your appointment.
  • Have a checklist. Having a checklist of issues that you want to discuss is a good way to make sure you don’t forget anything and telling the GP this list at the start of the consult will help them to prioritise these issues. You will receive a message the day before your appointment from Better Consult. This service allows you to prefill the issues you would like to address in the upcoming appointment as well provide some prompts for additional information.

It is the responsibility of all patients to ensure they make appointments in a timely manner for their regular scripts/referrals. The volume of calls for these issues places a heavy burden on the clinic resources both in receptionst and GPs time.

We now have an online script option. This is a convenient way of requesting scripts/referrals without needing a full appointment with your regular doctor.

All requests are sent directly to the doctor electronically, and they still need to approve/reject the request on clinical grounds and mayy need to call you or arrange a face to face appointment for more information.

The cost for a repeat script/referral is $25 for non-urgent requests, or $40 for urgent requests. If you request is declined you will not be charged.

The Extended Medicare Safety Net can help to lower your out-of-pocket medical costs for out of hospital services.

We recommended that all patients register with Medicare as a family or couple so that your out-of-pocket costs are counted together towards the Extended Medicare Safety Net thresholds and the PBS Safety Net thresholds. You don’t have to be on the same card, but you do need to phone Medicare or fill out a form to advise them who is in your family (unfortunately this cannot be done online).

The threshold is calculated over the calendar year (1 January to 31 December) and resets on the 1st January. You can monitor your out of pocket costs on the Medicare app and see how close you are to the threshold.

If you are registered, once you, your partner and children have spent over the threshold amount, the Medicare rebate for subsequent services will increase, meaning that the Government will give you back more for any consultation, investigation or procedure under the MBS for the remainder of the calendar year.

As part of our commitment to ongoing teaching and learning we regularly have GP registrars working at our clinic. Registrars are doctors undergoing advanced training in general practice, whilst they are trainee GPs they often already have many years of experience working as a doctor in many different fields.

A shared care model of service for pregnant patients allows patients to remain under the care of a GP who has done additional education in obstetrics and follows the state-wide shared care policies for the care of pregnant women.

As of 1st October 2024, patients are requested to register a practitioner as their primary doctors, they will also be registered under the clinic in which that Doctor operates. This will provide patients with access to additional item numbers for extended telehealth and televideo consultations. As of November 2024, patients who are not registered will not be able to access chronic disease management item numbers that provide them access to additional Medicare funding for allied health and psychological services.

As of 1st November 2024 patients who are eligible for the currrent bulk-billing incentives will have this tripled when their Doctor bulk-bills them for a standard (Level B), Long (Level C), Extended (Level D), or very long (Level E) appointment. In most cases this is an increase of $13.20.

Frequently Asked Questions

Discover our commitment to providing exceptional healthcare by familiarising yourself with our clinic policies. From appointment scheduling to patient confidentiality, we adhere to rigorous standards to ensure a safe, respectful, and efficient healthcare experience for all. Your well-being is our priority, and these policies reflect our dedication to delivering quality care with compassion and professionalism.

Bulk Billings

Bulk billed appointments are available for eligible patients and certain appointment types. See link

If you have been referred for testing you will receive an sms message when these results have been reviewed by the requesting GP. This message will instruct you as to what action the doctor has recommended for example to make an urgent appointment

MyPractice: This app is available on the Apple and Google Play stores. After confirming your mobile number as the same listed on file this app allows you to access any results, referrals or e-scripts on your file after your GP has discussed them with you.

Both your time and the healthcare providers time is very valuableand as such in order to make the most of your appointments here are some tips:

  • Book the right appointment type. Do you have multiple issues you need to discuss and need a long consult? Do you need a mental health care plan? Do you also need to see the nurse or require the use of the treatment room? There are many different appointment types available and if you are not sure which is required please speak with one of our reception staff for more information.
  • Have your forms/documents ready. If you are new patient with significant medical history please have your records transferred or available prior to your first appointment. If you require a specific form completed such as an NDIS or superannuation forms please have these ready with as much prefilled information as possible prior to your appointment.
  • Have a checklist. Having a checklist of issues you want to discuss is a good way to make sure you don’t forget anything and telling the GP this list at the start of the consult will help them to prioritise these issues. You will receive a message the day before your appointment from Better Consult. This service allows you to prefill the issues you would like to address in the upcoming appointment as well provide some prompts for additional information.

It is the responsibility of all patients to ensure they make appointments in a timely manner for their regular scripts/referrals. The volume of calls for these issues places a heavy burden on the clinic resources both in receptionst and GPs time.

We now have an online script option. This is a convenient way of requesting scripts/referrals without needing a full appointment with your regular doctor.

All requests are sent directly to the doctor electronically, and they still need to approve/reject the request on clinical grounds and mayy need to call you or arrange a face to face appointment for more information.

The cost for a repeat script/referral is $25 for non-urgent requests, or $40 for urgent requests. If you request is declined you will not be charged.

The Extended Medicare Safety Net can help to lower your out-of-pocket medical costs for out of hospital services.

We recommended that all patients register with Medicare as a family or couple so that your out-of-pocket costs are counted together towards the Extended Medicare Safety Net thresholds and the PBS Safety Net thresholds. You don’t have to be on the same card, but you do need to phone Medicare or fill out a form to advise them who is in your family (unfortunately this cannot be done online).

The threshold is calculated over the calendar year (1 January to 31 December) and resets on the 1st January. You can monitor your out of pocket costs on the Medicare app and see how close you are to the threshold.

If you are registered, once you, your partner and children have spent over the threshold amount, the Medicare rebate for subsequent services will increase, meaning that the Government will give you back more for any consultation, investigation or procedure under the MBS for the remainder of the calendar year.

As part of our commitment to ongoing teaching and learning we regularly have GP registrars working at our clinic. Registrars are doctors undergoing advanced training in general practice, whilst they are trainee GPs they often already have many years of experience working as a doctor in many different fields.

A shared care model of service for pregnant patients allows patients to remain under the care of a GP who has done additional education in obstetrics and follows the state-wide shared care policies for the care of pregnant women.

As of 1st October 2024 patients are requested to register a practitioner as their primary doctors, they will also be registered under the clinic in which that Doctor operates. This will provide patients with access to additional item numbers for extended telehealth and Televideo consultations. As of November 2024 patients who are not registered will not be able to access chronic disease management item numbers that provide them access to additional Medicare funding for allied health and psychological services.

As of 1st November 2024 patients who are eligible for the currrent bulk-billing incentives will have this tripled when their Doctor bulk-bills them for a standard (Level B), Long (Level C), Extended (Level D), or very long (Level E) appointment. In most cases this is an increase of $13.20.

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Elm Rd Medical Center

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Stay in touch with us to get latest news and special offers.

Elm Rd Medical Center